1. Introduction

Welcome to Handcraft Barns. Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Make a purchase
• Contact us with an enquiry

This policy also explains your rights regarding your personal data and how you can exercise them.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information:

1. a) Information You Provide Directly

When you interact with our site or contact us, you may provide:

• Name
• Email address
• Phone number
• Billing/shipping address
• Payment data (processed securely via SumUp– we do not store card details on our servers)

1. b) Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and settings
• Device type
• Pages visited and interaction data
• Cookies and tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To process orders and payments
• To communicate with you (order updates, support enquiries)
• To improve our website and services
• To comply with legal obligations
• For security and fraud prevention

We do not sell, trade, or rent your personal data to third parties.

4. Payments via SumUp

Handcraft Barns uses SumUp to process payments. When you make a purchase:

• Your card and payment information are processed securely by SumUp.
• Handcraft Barns does notstore full payment card details.
• SumUp’s own privacy and security policies govern how your payment data is handled.

For full details on how SumUp handles data, please review SumUp’s privacy policy on their official site.

5. Cookies & Tracking

We use cookies to:

• Remember your preferences
• Improve your experience
• Analyse site usage

You may control or disable cookies through your browser settings. However, some features of the website may not work correctly without cookies.

6. Marketing Communications

We may send you emails about:

• Your order
• Updates to services
• Promotions or offers (only if you opt in)

You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us.

7. Legal Basis for Processing (GDPR/UK GDPR)

We rely on the following legal bases to process your personal data:

• Performance of a contract– to fulfil orders and deliver services
• Legitimate interests– to manage and improve our business
• Consent– where you have agreed to receive marketing

8. How We Share Your Information

We may share your data with:

• Payment processors (e.g., SumUp)
• Delivery providers (for order fulfilment)
• Legal, tax, or financial authorities where required by law
• Service providers helping us run our business

We will never sell your personal data to third parties.

9. Data Storage & Security

We implement appropriate technical and organisational security measures to protect your data, including encryption and access controls.

Your data is stored only as long as necessary to fulfil the purposes outlined in this policy or as legally required.

10. Your Rights

Under UK and EU data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability

To exercise any of these rights, please contact:
📧 handcraftbarns2@gmail.com

11. Third-Party Links

Our website may link to third-party sites. This policy does not apply to external sites, and we are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.